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Most returns are due to ordering the incorrect size. If you have a question based on the correct size to order please visit our Size Guide here or email us at email@example.com with your dimensions (chest, waist, height, weight and gender). We promise that this will provide a better experience for you and ultimately be more convenient if you order the correct item the first time. Our pictures and descriptions are accurate and prices are competitive. We are fair and honest, if you have any questions at all please contact us via the form below and check out our Customer Testimonial Page here.
How to return an item? Contact us first. You have 30 days from the date purchase to return or exchange your item. Please let us know the reason for the return/exchange. We'll send you instruction with an RA (Return Authroization) number. All returned items are subject to a 15% restocking fee. This fee takes care of the time in processing the return and/or includes the cost of shipping the item back to you. International orders cannot be exchanged without an additional shipping cost.
-Order Errors: If you received a product incorrectly from Discount Surf Company, in which we made the error; we will be happy to return, refund or exchange the item promptly at no extra cost to you in addition offer you a 10% discount off on your next order. You have 30 days from date of purchase to notify of us of an order error.
-Warranty Exchanges & Returns: i.e. Manufacturer defects. See manufacturer warranty for more details.
Warranty Exchanges & Returns
Please visit our Warranty Page here for more details.
How to Process Warranty Exchanges & Returns
Please email us your order number, item(s) to be returned, last name and reason for the exchange and/or return. We will email you back within 24-48 business hours with instructions on completing the exchange and/or return. Our email address is firstname.lastname@example.org or please complete the form below.
Customer Experience Team
Discount Surf Co.
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